Dear Donna, Kyle and Ron,
Each of you is great, but together, you run an incredible business!!!
Instead of telling my husband over and over how happy I have been with you, I decided to write you and tell you myself!
First of all I was thrilled to learn that you dealt with refurbished hot tubs, not just brand new. I am so happy your business includes recycling hot tubs!!! We weren't sure how much we would use or like the hot tub, but we love it! When we first visited, I was amazed with Donna's knowledge on all the questions we had. Our hot tub has given us a wonderful opportunity each time we get in to sit and connect with each other and talk and just listen to the birds, watch the stars and enjoy our beautiful Pennsylvania wooded setting.
We have needed virtually no service, but when we did, I was very happy how quickly Kyle showed up. Also, I am impressed how well you all remembered us and the model that we purchased. When I walk in, Donna and Kyle know exactly the filters we need, and have always helped me by recommending products that are environmentally friendly.
Star Spa Services plays a large role in why we are so happy with our hot tub experience!
Thank you All!
Ron did a great job getting our spa running and on Saturday of Memorial Day weekend. I am blown away by you guys. You have a new customer. Thanks.
Just a quick note to say thanks for fixing the hot tub last week - back yesterday - used and enjoyed it.
Hopefully I only will have to call you back to service before the winter.
Again thanks for your quick response
-Adrienne (Bethel, Ny)
Received chemicals. Thanks for all your advice, courtesy & patience...Regards to Kyle & Ron.
God Bless all...Happy New Year.
-Steven & Lorraine
Thank you for such a quick response. The tub is working perfectly. Happy New Year!
Thank you! Your technician did a wonderful job. He was on time, cordial, and highly professional. I will highly recommend your company to anyone who is in need of spa services.
Hi, this is Howard, in the Great Bend, PA area. Ron, the service tech, just left my house, and I just had to put in writing what a gem you guys have in him. Not only was he on time, but he called us before arriving, and instantly analyzed the problem with my 8 year old spa (which we purchased new from you oh so long ago).
He then proceeded to make the repair, and did so with unbelievable professionalism, patience, and skill.....always taking the time to explain things to me, which I found very enlightening.
Ron is the absolute best, and Star Spa is also the best. Even though you folks are quite a distance from us, we will absolutely come and look at your spas, probably this summer when it is time for a new one. I would never consider buying a spa from anyone else!!!!
We continue to be huge fans, and we are so grateful that Ron knows his stuff. He is just great, and please make sure he sees thie note from us.
Thanks so much.....we are thrilled to be able to hop in our spa again, thanks to all you at Star.
-Howard & Rose
You guys are absolutely wonderful! Thank you!
Greetings again Donna,
Your technician, Kyle, was able to do a great job fixing our Viking Spa in August the year. You may recall he had to come back for a second visit. Anyway, Kyle did an excellent repair. We are very pleased with the quality of service we received from you. I hope we can do business again & I remain very grateful for all your courtesy & help.
Very best wishes,
Great Job. Wondeful crew.
-Harold & Nicole
These guys are awesome!
Kevin & Tammy
Excellent work would recommend to family and friends.
First-the spa is wonderful. The guys did a great job on the install. Everything is functioning well. Charles & I Love it. Thanks for your time and attention during the process and thank Kyle for walking Charles through everything before he left that day. You never would have known anyone was there working.
Ron & Donna,
Thanks for your prompt and professional service.
We love our new spa. The guys had it set up and running in no time. Very happy with the colors, matches the deck and house beautifully! It is a pleasure doing business with Star Spa.
Jamie & I are very happy with our new tub and the quality of your service! Best wishes and I'm sure we'll be seeing you.
-Suzanne & Jamie
Everyone involved from purchase to installation were friendly and informative from start to finish. I will definately recommend them to my friends.
Your installation crew were very knowledgeable and polite.
-Eugene & Carol
Nice workers! Courteous, helpful and friendly. Answered my millions of questions patiently.
Very complete and fully explained installation Ron and Kyle did and excellent job. Made it most easy to understand overall operation of tub.
Very positive experience and have recommended you to friends on Facebook.
-Kevin & Donna
I really enjoyed talking to you on Tuesday and want to thank you again for resolving the problem with our SPA. After you left, I realized I had forgotten to give you a tip so I decided to mail it to you.
It was really a pleasure to watch someone like yourself work. I have already told my neighbor about you and we will refer any of our friends to you. Your expertise in this area of spa maintenance was very evident and I was impressed.
Don't forget to let me know when you get involved with selling the chemicals and supplies.
The Cover Glide is just great!!! So much easier to deal with and I think it will save wear and tear on the cover itself.
I noticed that we're getting a little bit low on the shock treatment powder so the next time you come, why not leave us another bottle just to be sure we don't run out.
Thanks so much. We're really getting so much more enjoyment out of our spa. If you ever need a reference or a quote from a satisfied customer...count on me.
To: Star Spa Services
I wish to acknowledge your professionalism, courtesy, and promptness concerning your attention to repairs and my bill.
With prearrangements and my permission, you came into my unattended home to service my Spa/Hot Tub. Your care and concern for my home was noticeable and appreciated. Not only did you make the necessary repairs, but you did not leave me a mess to be cleaned up. Additionally, you left a detailed list of repairs, parts, and cost, plus old parts for my inspection.
Furthermore, your understanding and courtesy of my concerns with the questionable manufacturers warranty and your tenacity in pursuing the manufacturer's obligation to me is greatly appreciated. Because of your intervention, the manufacturer satisfied their obligation.
Again, thank you for being my advocate.
I just wanted to thank you for squeezing into such a small space to fix the leak from our upstairs hot tub and promptly returning to fix the other leak that sprung up.
You have been wonderful to our aging hot tub - essentially giving it a face lift by fixing and replacing everything from electronics and lights to seals to deteriorating jets.
It's wonderful that you've been able to do these repairs for us. We'd have to rip out a complete upstairs wall to replace it or make it into a giant planter without you!
Thanks so much.
Everyone involved from purchase to installation was friendly and informative from start to finish. I will definitely recommend them to my friends!
Donna and Everyone,
We love our new spa. The guys had it set up and running in no time. We are very happy with the colors; it matches the deck and house beautifully! It is such a pleasure doing business with Star Spa.
Jamie and I are very happy with our new tub and the quality of your service! Best wishes, and I’m sure we’ll be seeing you.
Ron & Donna
Thanks for your prompt and professional service.
First- the spa is wonderful. The guys did a great job on the install. Everything is functioning well. Charles and I love it. Thanks for your time and attention during the process and thank Kyle for walking Charles through everything before he left that day. You never would have known anyone was there working.